Community
Join our community on Locals.ai
Solidroad icon

Solidroad

Solidroad is an AI-powered coaching platform for customer-facing teams.

Productivity
Paid
Real-Time Analytics
Automated Quality Monitoring
Customizable Training Modules
AI Hiring Assessments
Data-Driven Performance Reports
Contact Center Automation
AI Quality Management
AI Hiring for Contact Centers
AI Role-Play Simulations
Agent Performance Analytics
Productivity
Paid
Real-Time Analytics
Automated Quality Monitoring
Customizable Training Modules
AI Hiring Assessments
Data-Driven Performance Reports
Contact Center Automation
AI Quality Management
AI Hiring for Contact Centers
AI Role-Play Simulations
Agent Performance Analytics
Solidroad cover image

Solidroad.com is an AI-powered platform designed to provide AI Agents for hiring, training, and quality management within contact centers. It leverages AI-driven simulations and analytics to enhance agent performance and improve customer satisfaction. Solidroad streamlines contact center operations, empowering businesses to optimize their workforce and deliver superior customer experiences.

Key Features:

  • AI-Powered Role-Play Simulations: Utilizes AI to create realistic role-play simulations for agent training and assessment.
  • Real-Time Conversation Scoring: Provides real-time analysis and scoring of agent conversations for immediate feedback.
  • Automated Quality Management: Automates quality monitoring and evaluation processes for consistent performance.
  • Data-Driven Performance Analytics: Delivers detailed reports and insights into agent and team performance.
  • Customizable Training Modules: Enables businesses to create customized training modules tailored to specific needs.
  • Integration with Contact Center Systems: Integrates with existing contact center platforms for seamless workflow.
  • AI-Driven Hiring Assessments: Automates the assessment of candidate skills and suitability for contact center roles.

Benefits and Use Cases:

  • Increased Agent Performance and Productivity: Enhances agent skills through AI-powered training and real-time feedback.
  • Improved Customer Satisfaction (CSAT): Ensures consistent quality and improves customer interactions through AI analysis.
  • Automated Quality Monitoring and Evaluation: Reduces manual effort and ensures consistent quality standards.
  • Faster Agent Onboarding and Training: Streamlines the training process, reducing ramp-up time for new agents.
  • Data-Driven Insights for Operational Optimization: Provides actionable insights to improve contact center operations.
  • Scalable Agent Training and Quality Management: Enables businesses to scale their operations efficiently.
  • Reduced Operational Costs: Automates tasks and optimizes training, reducing overall operational expenses.
  • Targeted Agent Skill Development: Allows for precise evaluation and development of specific agent skills.

Suggested Tools

Skillful.ly cover
Skillful.ly icon

Skillful.ly

Skills-based hiring isn't just better—it's transformative. Skillfully's AI-powered simulations cut through credentials to show what candidates can actually do, helping companies build stronger teams through dynamic skill assessments.

Productivity
AI Skills Assessment
Skills-Based Hiring
Candidate Screening
Hiring Automation
Skills Simulations
Recruitment Technology
Applicant Screening
Pre-Employment Testing
AI-Powered Simulations
Automated Candidate Evaluation
Candidate Performance Analytics
ATS Integrations
Role-Specific Skill Evaluation
Shortwave cover
Shortwave icon

Shortwave

AI-native email for business. Supercharge your productivity with advanced AI & real-time team collaboration

Productivity
Email Management
Shared Inbox
Team Inbox
Team Inbox
Email Organization
VoiceSpin cover
VoiceSpin icon

VoiceSpin

Voicespin offers a sales amplifying communication platform for contact centers including fully integrated voice, multichannel hub, AI bots and more.

Productivity
AI Contact Center Solutions
Cloud Communication Platform
AI Auto Dialer
AI Messaging (SMS/Chat)
AI Conversation Summary
AI Speech Analyzer
AI Chatbot
Omnichannel Communication
CRM Integrations
Warmy.io cover
Warmy.io icon

Warmy.io

4.5

Warmy.io is an email deliverability optimization tool designed to help businesses improve email marketing and cold emailing performance.

Productivity
AI Email Deliverability
Email Deliverability Optimization
Inbox Placement
Email Reputation Management
Deliverability Monitoring
Email Marketing Optimization
Email Channel Reliability
Universal Email Provider Compatibility
Algorithm-Driven Improvement
UseMotion.com cover
UseMotion.com icon

UseMotion.com

2.1

Meet Motion. The app that uses AI to help you get 25% more done.

Productivity
AI Task Management
Automated Scheduling
AI Calendar Management
Project Management Automation
Time Optimization
AI Work Planner
Integrated Task and Calendar
Meeting Scheduling Automation
webAI cover
webAI icon

webAI

Your model. Your data. Your future. Unlock the real value of AI with local, ownable, and customizable models that you control.

Productivity
Machine Learning
Artificial Intelligence
Data Science
Technology